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MAT offers online courses twice a year. The 2022 Online Course Schedule is available here

Webinars are offered at various times throughout the year and are usually announced on a monthly basis. 

All of our offerings are available upon request to individual agencies with a minimum of 16 participants required. 

Individual students may request a fee waiver by emailing 


Online Course Descriptions

Adaptive Leadership Principles (ALP-101)

4-week Online Course

Required Text: O’Malley, E., & Cebula, A. (2015). Your Leadership Edge. Kansas City, KS: Kansas Leadership Center.

This course is based upon the five leadership principles and four leadership core competencies outlined in Kansas Leadership Center’s Your Leadership Edge. During the four weeks of this course, you will learn about, experiment with, and reflect upon these principles and competencies.

Specific Course Learning Objectives Include:

  • Observe, explore and diagnose an issue from multiple perspectives
  • Increase self-awareness and the ability to do things differently in order to make progress on vital issues
  • Engage and motivate stakeholders with conflicting perspectives to work together with a shared purpose
  • Intervene purposefully and skillfully to advance adaptive work

Conservation Communication Strategies (CSS-101)

6-week Online Course

Required Text: An Overview of the Public Relations Function by Shannon A. Bowen, Brad Rawlins and Thomas Martin, Business Expert Press, 2010.

This course is designed to help you gain an understanding and proficiency in using a standard planning approach to communication to ensure more positive results for your program and projects.

Participants will learn the necessary steps in this approach, from research and problem definition to expected outcomes and strategy development to evaluation and stewardship of communication results. This methodology works equally well for one person as it does for group use in addressing many types of opportunities and challenges. Students will apply principles of communication planning to a real problem of their choice, leaving the course with a completed draft communication plan.

Specific Course Learning Objectives Include:

  • Become familiar with a basic communication planning approach and understand how communication can help a State Fish and Wildlife Agency be successful in various initiatives.
  • Learn and apply the 5 steps by writing the relevant section of the communication plan that applies to an agency project through the weekly assignments.
  • Take away a completed communication plan outline that can be shared internally and implemented.

Emotional Intelligence (EQ-101)

4-week Online Course

Optional Text: The Brain and Emotional Intelligence: New Insights D. Goleman, More Than Sound LLC, 2011.

Required Materials: There is an additional student-paid cost associated with an online component of this course.

This MAT course will help fish and wildlife agency participants understand what emotional intelligence is and help them start the process of increasing their Emotional IQ’s. Students will gain a better understanding of how our brains work and how they are built to interact with the brains of others. They will also gain a better understanding of themselves while learning to appreciate the unique talents that every person in their organization brings to the table. Students will also learn skills for managing emotions and moods and will learn how to be more effective inter-personally. Finally, the course will help participants set up a plan for future interpersonal growth.

Specific Course Learning Objectives Include:

  • Understand the Human Brain and Define Emotional Intelligence
  • Increase Self-Awareness via the DiSC profile
  • Learn new ways to think about and manage thoughts, emotions, and behaviors
  • Understand the power of empathy in managing relationships
  • Explore methods for making personal life changes and maintaining motivation

Leader as Communicator (LAC-101)

4-week Online Course

Required Text: Say It Right the First Time by Loretta A. Malandro, Ph.D., McGraw Hill Books, 2003.

The MAT course entitled Leader as Communicator will help state fish and wildlife agency participants understand and value communication as a tool of leadership. Students completing this course will have a greater awareness of the role of communication in getting things done. Applying the techniques in this course can help to create a culture of communication in their organization that changes how people talk with one another, develop presentations, gather input, address challenges and make commitments that get results in changing times. From staff meetings to public meetings, leaders must have the skill to create clear, persuasive messages.

Specific Course Learning Objectives Include:

  • Understand communication as a leadership necessity
  • Learn skills for improving your personal communication ability
  • Explore the role that credibility and values play in effective communication
  • Learn how you can contribute to a culture of communication at work

Power (POW-101) - In revisions

Reflections on Agency Management (RAM-101)

6-week Online Course

Required Text: Guynn, D. (2017). Beyond the Critters. Considerations for Managing and Leading State Fish and Wildlife Agencies. Helena, MT: Far Country Press.

Reflections on Agency Management is based upon the work of Dr. Dwight Guynn as captured in his book Beyond the Critters. Over a six-week period, you will get a glimpse into the real world of management life in state fish & wildlife agencies, learn how to be successful, and avoid known pitfalls.

This course is divided into six lessons. The lessons are arranged like a funnel, starting with the narrowly detailed specifics of managing a state fish and wildlife agency, such as how to use work plans to manage for accountability, build a defensible budget, and provide direction for a large agency. The course then expands to the broader subjects of changing the organization, leadership, and a look at the future of fish and wildlife management. The course is pragmatic and purpose-driven. Each week’s forums and assignments enable you to apply the concepts presented to real challenges back in your organization.

Specific Course Learning Objectives Include:

  • Illustrate how to develop work plans and leverage them as a management tool to achieve agency objectives and align budget decisions with agency priorities.
  • Describe the framework and its six components for managing the interdependencies of a state fish and wildlife agency.
  • Define principles and strategies for commissions and agencies that promote a positive system of governance.
  • Explain the process for successfully implementing change within an agency.
  • Describe how adaptive leadership helps individuals and organizations adapt and thrive while facing complex challenges.
  • Identify ineffective and effective practices for communicating with the media and the public.
  • Characterize changes to land use and outdoor recreation that are impacting State Fish and Wildlife Agencies.

Secrets of Agency Assessment and Development (SAAD-101) - In revisions

Visionary Leadership (VL-101)

6-week online course

This six week online course focuses on increasing your leadership effectiveness by learning about the powerful tool of visioning. The material will start you on a journey of practicing visionary leadership...a game-changer for you and your agency. Described as one of a leader’s primary functions, visioning will be taught and practiced in this interactive online course, enabling participants to become more comfortable and competent with developing and communicating visions.

The course will also cover the essential elements of visioning development and implementation. We will examine examples of powerful visionaries as well as visions from a variety of organizations. Ultimately, you’ll use the material as a springboard to generate both a personal and workplace vision. Through a number of practical, guided exercises participants will learn to use visioning as a tool for projects and programs. You will find that what you learn throughout the six weeks has broad applicability, not just at work, but in your personal life as well.

Specific Course Learning Objectives Include:

  • Define the essential components of Visionary Leadership and why each is important.
  • Learn why some visions succeed and others fail.
  • Gain experience with the creation, evaluation and implementation of visions.
  • Discover the key ingredient to successfully engage, motivate and enlist others to share your vision.

What Great Managers Know (GMK-101) Revised 2021


Webinar Descriptions

Becoming More Effective: Practical Tools for Individuals and Agencies (BME-101)

2-hour webinar

Have you ever noticed that some wildlife professionals are more effective than others? Why is that? This webinar will focus on the habits and practices of high-performing fish and wildlife professionals. Using tools developed through a recent multi-state conservation grant, participants will be invited to assess their habits and identify areas of strength and weakness. After completing a couple of assessment tools, participants will begin developing an individual professional development plan. This webinar will also provide an overview of Accelerating Development of Reasoning and Judgment: A User’s Guide for Fish and Wildlife Conservation Professionals and touch on other resources available through the Association’s Management Assistance Team. Released in 2020, the User’s Guide and related tools were developed by a team of collaborators from Cornell University, Michigan State University, Wildlife Management Institute, Florida Fish and Wildlife Conservation Commission, Michigan Department of Natural Resources, and New York Department of Environmental Conservation. These collaborators set out to answer two fundamental questions as part of a 2019 Multi-State Conservation Grant: What is the basis of sound reasoning and good judgment for wildlife professionals? How can development of these skills be accelerated? The group began this effort by identifying a broad-based sample of professionals who are recognized by their peers as “high-performing” and identifying their habits and practices related to sound reasoning and good judgment. The team then created and tested several diagnostic tools that can be used to identify habits and practices needing improvement, as well as a tool for creating an individual professional development plan.


  • Participants will be able to identify habits and practices of high-performing fish and wildlife professionals and reflect on how their habits and practices align with those.
  • Participants will begin drafting a professional development plan that is responsive to their current strengths and weaknesses.
  • Participants will describe at least three resources available to them and their teams for strengthening their effectiveness as fish and wildlife professionals.

Boundary Setting (BOU-101)

2-hour webinar

For many, 2020 showed us the need for creating better boundaries between work and personal lives. Our “always on” culture had blurred the lines and new work from home orders amplified the need to communicate boundaries and expectations, which are what drives behavior. Clear boundaries and expectations improve personal and professional relationships, reduce stress, improve morale and provide a powerful framework to get work done efficiently and effectively. In this webinar, we will:

• Determine personal values as the key to creating boundaries

• Discuss ways to develop team operating values and behaviors

• Identify what prevents us from setting boundaries both personally and professionally

• Make a commitment to setting at least one new boundary and discuss how to communicate it

Communicating Effectively During Difficult Times (CED-101)

2-hour Webinar

This webinar examines the art of communicating effectively during difficult times through the lens ofEmotional Intelligence. Communication is more than just speaking and listening. Even more important thanthe words we say is how we say them. Unfortunately, when times are stressful or uncertain, our survivalinstincts can work against us when we are trying to communicate. Also, when there is interpersonal conflict,those same survival instincts can negatively influence the way in which communicate with others. Thisinteractive webinar will define good communication and will use the Emotional Intelligence framework toguide us toward more effective interpersonal communication and more effective communication aimed ata broader audience. Several tips and tools will also be provided along the way.

The Communicator's Notebook (CMN-101)

4, 2-hour webinars

Whether we are working together alone, or all back in the office, leading communication programs can be a solitary business. Today’s challenges require us to learn at an ever-increasing pace. We can accelerate our learning when we meet and share experiences with others doing the same job, in a cost-effective way.

The purpose of the webinar series is to provide a forum to discuss key topics and challenges from your work and collaborate to find solutions based on mining the real-life experience of the other participants.

Target audience: Information & Education Chief or communication lead and next level assistants, individuals responsible for community outreach, marketing & engagement.

Conflict Resolution (CFR-101)

2-hour Webinar

Conflict is inevitable and there is a simple process to guide you to shared understanding andcompromise. During this webinar, we will use a personal conflict situation to help us:

• Identify different types of conflict

• Apply a conflict resolution model to resolve personal or professional conflict

• Explain a process to get “unstuck” from a stressful situation

• Illustrate similarities to two other popular conflict resolution models

Cooperative Language (COL-101)

2-hour Webinar

Progress requires cooperation. This webinar will help you identify and use language that inspirescooperation within your teams. We will practice iterative listening and will leverage reactions tostatements and/or personal experiences to help us:

• Use shared meaning to reach shared goals

• Discuss assertive versus controlling language

• Learn the importance of ordinal process for everyone to be heard

• Cite at least three differences between resistant and non-resistant language

Creating a Culture that Truly Engages Employees and Supports Learning (CEL-101)

4-hour webinar

Employee engagement is at the heart of being an effective and productive organization. Still, recent research suggests that 70% of American employees are disengaged at work. Unfortunately, the reasons behind this lack of engagement can be complex and difficult to address. This webinar will present a simple, research-based, and integrative model that provides a three-tiered framework for assessing and building engagement into your culture. The model also sets the foundation for the learning organization - one that focuses on constant improvement and open and honest communication, while also holding people accountable for their actions and the health of the organization. The model integrates work from several thought-leaders and researchers in organizational and personal effectiveness and provides concrete examples of how to improve employee engagement from the "inside out" of your organization.


  • Explore the factors that affect employee engagement
  • Understand the integrative model for evaluating your organization's culture of engagement
  • Utilize the model to determine interventions needed to increase employee engagement
  • Review real-world and research-based examples of how to improve employee engagement from this inside out
  • Share ideas that have worked in your organization with others

Human Nature Connection: Building Ecowellness, Stewardship, and Inclusion (HNC-101)

Are you ready to open to people who have relationships with nature different from your own? Join us for a four-part series that will explore and challenge your beliefs about access and nature. We will consider an ecowellness model to examine our own relationship with nature and dig into environmental identity. We will contemplate ways to converse with and embrace the experiences of anyone we meet outdoors while minimizing harm. The end goal is to pursue ways to move people from tourists to explorers and advocates of our land, water, and wildlife.

This series evolved from 2020 workshops called Beyond #ResponsibleRecreation to Human-nature connection and an Ecowellness workshop held at the 2021 North American Wildlife and Natural Resources conference. Anonymous data from these past participants will be sprinkled throughout.

The first session will focus on homework reflection, self-awareness, and self-care regarding nature. We will acknowledge ways our environmental identities develop. The second session will uncover access and dive deeper into aspects of environmental identity. We will be claiming our own environmental identities in session three. We will also finish our discussion of the ecowellness model, including a gaze into transcendence and putting humans in perspective to nature. The final session will include an introduction to a nature relationship spectrum and a fishing program using the ecowellness model. It will conclude with breakouts to consider how to incorporate series concepts into agency relevancy.

What to expect:

· A pre-homework assignment and completion of a survey with your homework reflection is required for access to the series. We will provide modifications to anyone who cannot get outside.

· An environmental identity assignment between session 2 and 3.

· Engagement through a combination of breakouts, polls, and chat (we will use – no sign up required)

· Reflection on the previous workshop at the beginning of each new session.

· Small mindfulness and presence activities conducted throughout.

· A compiled list of ideas for agency relevancy discussed during the sessions.

Please note that this series was carefully designed to be effective with all four sessions. If you cannot commit to all four sessions, please leave space for those who are fully committed. As a presenter, I commit to giving participants as fun and engaging experience as is possible in the virtual format.

The Importance of Being a Learning Organization in a VUCA World (IVW-101)

3-hour webinar

Social, economic, and environmental conditions today have become increasingly VUCA—volatile, uncertain, complex and ambiguous. In this turbulent, constant flux atmosphere, there is a critical need for organizations to focus on learning to not only survive, but thrive and take advantages of opportunities that present themselves. This webinar will review some of the VUCA conditions that currently exist in natural resources management, make a case for the need for our agencies to become oriented toward collaborative learning, and then review opportunities to transform agencies into resilient and curious organizations that see challenges as learning opportunities.

Objectives: When you complete this webinar, you should be able to:

  • Identify the potential and ongoing impacts of volatility, uncertainty, complexity and ambiguity on natural resources management.
  • Better recognize the interconnectedness of issues and importance of employing a team-based, systems approach to learning about and ultimately solving problems.
  • Understand that the uncertainty behind changing circumstances requires a shift in management thinking that is more inclusive and curious rather than top-down and directed.
  • Evaluate your operating environment and help institute collaborative learning and creativity as tools to support effective decision-making in a VUCA environment.
  • Guide and encourage your team to maintain a vibrant culture that embraces challenge as a learning opportunity.
  • Effectively communicate with and empower others regarding the need for continuous learning.

Internal Dialogue (IND-101)

Internal dialogue gives us clues to our deepest thinking. Learning to capture and use this dialogueimproves emotional intelligence and leads to better conversations. During this webinar, we will learnand practice techniques to uncover our internal dialogue. Using challenging statements and personal experiences we will:

• Practice iterative listening

• Capture primal thoughts and feelings

• Turn personal triggers into useful responses

• Explain feelings of inferiority common to all humans

Leading with Empathy (LWE-101)

3-hour webinar

Empathy is biologically-based skill that we are all born with and empathy has been shown to be a strong predictor of effective leadership. However, the practice of empathy comes more easily for some of us than others. The under-use (or over-use of empathy) can work against us when we engage in leadership activities.

Would you like to learn about the biological underpinnings of empathy and implicit bias? Would you like to discover ways to be more empathetic and learn short-cuts you can use if empathy doesn’t come naturally to you? Do you feel like you are too empathetic and your feelings get in the way of your leadership endeavors? If you answered yes to any of these questions, this webinar should be well worth your time.

Navigating Change and Embracing the New Normal (NEC-101)

2-hour webinar

Over the past year, the world has changed in ways that we could have never imagined. As a result, we have had to change the way we work together, communicate with each other, lead and manage our teams, and interact with our stakeholders. These changes have impacted almost every aspect of our daily lives and many of those changes are here to stay. As we all know by now, change is not easy to make and they have left many of us tired, burned out, and overwhelmed. This webinar will help participants understand why change is so difficult while providing a framework for navigating change in healthy ways. Participants will not only learn about how to approach change in a systematic way, but they will also be able to walk through a personal, real-life example of how to embrace change at work or at home. Finally, we will discuss how to help others in our charge navigate change and embrace the new normal.

Objectives include:

• Understand our general reluctance to change from both a biological and a psychological point of view

• Explore individual differences when it comes to embracing change

• Understand the questions we need to ask to navigate change effectively

• Define the work we need to do to embrace change

• Apply these principles to our unique situation

• Review tools we can use to help others embrace the new normal

The Power of Inclusion (POI-101)

Required Text: Inclusify by Dr. Stefanie K. Johnson

The Power of Inclusion webinar series was researched and developed by several AFWA National Faculty members to provide participants with a relevant, experiential learning opportunity. The focus is on the individual as the primary tool in increasing diversity and generating greater inclusion in the workplace. As the individual gains greater awareness of their role in the system, each will begin to share insights and develop the means to make change. Individuals will create tools and/or best practices that move the needle on the value of uniqueness and a sense of belonging at work, strengthening agency culture. This experience will offer insights to fully appreciate and understand the benefits of not only diversity, but also the need to be more inclusive. The aim is to follow-up with participants quarterly or semi-annually to assess, measure, and evaluate best practices. The MAT will continue to add to the toolkit of interventions and best practices after each webinar series.

Public Involvement in Conservation (PIC-101)

2-hour Webinar

Have you ever thought about the value of working more closely with the public as you go about yourwork? Whose resources are we managing?Join us as we explore this idea of involving the public in our work in a 2-hour webinar. We’ll examinewhat it means, why we should consider it and then review some best practices to help us try it out. Wewill draw on several resources including Bleikers’ Systematic Development of Informed Consent, materialsfrom the International Association of Public Participation (IAP2), and a book by James L. Creighton, “ThePublic Participation Handbook”.According to Hans Bleiker of the Institute for Participatory Management and Planning, some of ourprojects will be doomed without public involvement. In today’s world that is a valid and soberingconcern. Many state fish and wildlife agencies use public participation techniques in a variety of ways toinform, consult, involve, collaborate and/or empower stakeholders.

Objectives Include:

• Show why public involvement is mission-critical

• Identify the elements of fostering relationships and successful conservation projects

• Explore resources and best practices for public involvement

Regenerative Leadership Primer (REL-101)

4-hour webinar

Join us for a primer on leadership that is life-affirming and ready to embrace change. We will use principles of Adlerian psychology (a holistic approach to wellbeing) to assess and inform. In addition, we will touch on theories in adaptive leadership, systems thinking, regenerative leadership, and trauma. Together, we will start building an ecosystem of leadership that promotes wellbeing, emotional intelligence, creativity, inclusivity, community, and a growth mindset. The end goal is to have the basic information needed to set a path for leadership development based on the needs of individuals, teams and for the benefit of the planet. Leadership development starts with the ability to lead oneself and this process continues throughout life. We share our learning with others to encourage their learning. Regenerative organizations encourage leadership learning throughout every employee’s tenure. Eventually, co-creation occurs in all areas of the organization. Leadership starts where you are, right now. It is not a linear process. Each person’s pathway is different, and each team develops their skills through prioritizing, practice, and regular and immediate feedback.


  • Pathways to move teams from mechanistic and life-crushing to life-giving and regenerative beliefs and behaviors.
  • A basic understanding of trauma that affects our relationships with ourselves, others and Earth and informs our leadership activities.


  • Guidance for creating a more life-giving organization where learning is a part of every day
  • Finding pathways for learning leadership skills at every level of the organization
  • Understanding how trauma fits into work behaviors and actions

Self-Care for Conservationists (SCC-101)

2-hour Webinar

Self-care is imperative if conservationists are to be at their best to overcome the environmental andconservation challenges of today. Being your best self means prioritizing your health and wellbeingbefore caring for others and our land, water and air. Self-care is not selfish, it is necessary. Our selfcare practices (or lack of) are influenced by deeply held beliefs, attitudes and upbringing. During thiswebinar, we will assess our attitudes and current situation in self-care to help us:

• Examine what self-care and wellbeing are and are not

• Identify personal beliefs around self-care and wellbeing

• Determine barriers to successful self-care plans

Team Wellness (TWN-101)

2-hour webinar

Are you encouraging your team through these uncertain times or are you leading them to burnout? Managers must take the right actions to address wellbeing for themselves and the team as we adapt to the future of the workplace. The first step in team wellness is to be aware of factors contributing to overwhelm and burnout. Discussing these factors openly is key to overcoming them. From awareness, teams then learn and begin to encourage new ways of working together for the good of the organization.

Objectives Include:

• Uncover signs of workplace burnout and COVID overwhelm

• Devise a set of team operating principles to move through uncertainty

• Discuss personal and team wellbeing for resilience through change



Adaptive Leadership

Take a deep dive into practicing the framework of adaptive leadership. Participants experience the theory and concepts of collaborating with people and organizations to step into the unknown.

Specific Learning Objectives Include:

• Identify the five principles of Adaptive Leadership.

• Observe, explore and diagnose an issue from multiple perspectives.

• Increase self-awareness and the ability to do things differently to make progress on vital issues.

• Engage and motivate stakeholders with conflicting perspectives to work together with a shared purpose.

• Intervene purposefully and skillfully to advance adaptive work.

Building an Environment of Trust

In this session we will concentrate on the effects or influences leadership has over trust in the work environment. Participants will learn some tools that will help guide them in building trust and have an opportunity to practice using them.

Specific Learning Objectives Include:

• Recognize how trust in the workplace affects business results

• Identify common workplace behaviors that can either break or build trust

• Demonstrate behaviors that show you trust others as well as give people the confidence to trust in you

• Use interaction skills to foster open communication and build and maintain trusting relationships

• Apply trust-building techniques in challenging, low-trust situations

Difficult Conversations

Do the people in your agency deal with conflict directly, routinely, and well? A difficult conversation is a necessary conversation. This workshop is based upon the insights from the best-selling books: Difficult Conversations and Fierce Conservations.

Specific Learning Objectives Include:

• Overcome barriers to meaningful communication.

• Enrich conversations with colleagues, friends, and family.

• Increase clarity and improve understanding.

• Handle strong emotions – yours and theirs.

• Stay balanced regardless of how the other person responds

Emotional Intelligence

At the core of success in all organizational endeavors is the concept of Emotional Intelligence. The more emotionally intelligent people are, the more effectively they can handle stress, communicate effectively with others, and work together to reach common goals.

Specific Learning Objectives Include:

• Define Emotional Intelligence

• Increase Self-Awareness via the EQ-I 2.0 Assessment

• Learn new ways to think about and manage thoughts, emotions, and behaviors

• Understand the power of empathy in managing relationships

• Explore methods for making personal life changes and maintaining motivation

Facing Complex Challenges

Complex challenges sprawl in many directions, across many territories. It’s hard to see them clearly, yet it requires many perspectives to see them at all...Leadership comes from community members and stakeholders, integrating and applying their shared knowledge.

Specific Learning Objectives Include:

• Drawing careful attention to details and the big picture

• Surfacing individual and group assumptions

• Bridging different contexts and cultures

• Building direction, alignment, and commitment

• Helping groups and individuals get “unstuck”

Immunity to Change

A specifically designed workshop to help people and organizations understand the real reason why people often struggle with change. We often already know the behaviors that hold us back. We have tried and tried to change those behaviors and yet change continues to be illusive. This workshop helps individuals, work teams, and organizations understand their competing commitments and learn ways to overcome resistance to change in themselves, and others. Harvard University Researchers Robert Kegan and Lisa Lahey discovered that behind each of our habits is a strongly held belief that not only keeps us in our groove, but also fights any change that threatens the status quo. This resistance is so strong, so adaptive, and so systemic that Kegan and Lahey liken it to a finely tuned immune system.

Specific Learning Objectives Include:

• Delegation

• Communication (speaking clearly/succinctly)

• Engaging in conflict constructively

• Speaking up with peers or executives

• Listening

• Prioritizing and creating focus

• Building trust and relationships

• Developing others

• Creating Work/Life balance

• Collaboration

Leading Change

Leading Change, focuses on the change process from the strategic or senior leadership viewpoint. This workshop incorporates several models within the change management process (Kotter, ADKAR, & Bridges).

Specific Learning Objectives Include:

• Identify change opportunities and catalyze the change

• Translate initiatives into high-impact, strategic actions

• Implement the steps from the 7-Stage Change Management Process

• Comprehend the Phases of the Change Process and the Stages of Transition

• Incorporate proven practices to remove barriers and resistance

• Ensure skills and readiness of the department for the change to be successful and sustainable

• Develop action steps for stabilizing, reinforcing, and sustaining the change while increasing readiness for the next change

Leading Your Team to Optimal Performance

There is a difference between acceptable performance and exceptional team performance. Behaviors, skills, and attitudes can help an ordinary team turn into an extraordinary one. Knowing what a team needs helps one lead his or her team to optimal performance.

Specific Learning Objectives Include:

• Recognize the signs of an ideal team.

• Learn the formula for creating an ideal team.

• Identify the three leadership roles.

• Use best practices within each role.

• Learn how to handle challenging situations.


The MBTI assessment is a personality tool based on the theories of Carl Jung. It is nonjudgmental and allows people to gain an understanding of their preferences, particularly with respect to energy source, information gathering, decision making, and lifestyle/work patterns. It is widely used by organizations to develop understanding of one’s self and co-workers in order to create effective working relationships. Over 60 years of research and development have demonstrated its reliability and validity. DISC is the doorway to communication. The uniqueness of each person extends far beyond the DISC model. Therefore, behavioral assessments should NOT be referred to as “personality tests.”

Specific Learning Objectives Include:

• Understand the benefits of applying a behavioral communication model

• Understand own behavioral design

• Recognize, understand, and appreciate others’ behavioral designs

• Adapt for enhanced communication, understanding, and relationships

• “People Read” all four factors: Tone of Voice, Body Language, Words, Pace

Problem Solving with the Public

Management of natural resources requires two kinds of work: 1) Technical expertise as biologists, law enforcement, administration, etc. and, 2) Work with publics. Leaders in fish and wildlife typically have years of technical training and experience. This course focuses on the equally important side of the job which is working with publics, structured problem solving techniques, and dealing with politics in an effective and responsible manner.

Specific Learning Objectives Include:

• How to work with various publics

• Deadly errors for involving publics

• Techniques for successful public involvement

• The Open House Technique for dealing with controversy

• Setting up the public meeting for success

• Techniques for handling public meeting problems

• A six-step problem solving process for developing solutions to any problem

Resolving Conflict

If a conflict is escalating but you do nothing to help resolve it, damage is the ultimate result. On the other hand, if- at any stage of a conflict- you appropriately guide people toward resolving it, you can lead them on the path of discovery. This workshop discusses the signs of escalating conflict, the resulting stages of conflict, and the four resolution tactics to use within each stage. Participants will practice using conflict resolution tactics.

Specific Learning Objectives Include:

• Examine how people’s differences can benefit the work group but can sometimes lead to conflict.

• Identify causes of conflict in the workplace.

• Recognize stages of conflict and behavioral signs that point to escalation of conflict.

• Explore approaches you can take to guide conflict resolution

• Learn to prepare for effective resolution discussions.

Storytelling as a Leadership Tool

Best selling author Brene Brown has said that, “Stories are data with a soul.” Leaders use storytelling to connect with people on an emotional level and to influence attitudes, behaviors, and values. Storytelling is effective for leading change, making recommendations, managing diversity and inclusion, providing coaching, teaching important lessons, setting a vision, defining culture and values, and more. This workshop covers the process for crafting and delivering effective stories to achieve specific goals. Participants will have the opportunity to create and deliver stories, receive constructive feedback, and retell their stories incorporating that feedback.

Specific Course Learning Objectives:

• Exam and identify the sacred myth(s) that define our organizational culture.

• Explain the value of storytelling.

• Describe the process for crafting strategic narratives.

• Identify the elements for turning a good story into a great story.

• List effective behaviors for delivering compelling storytelling presentations.

• Construct and deliver stories following storytelling and presentation guideline